Summary

Target audience

The company's managers and employees working in the Balkans: Albania, Bosnia, Bulgaria, Croatia, Kosovo, Macedonia, Montenegro, Romania, Slovenia, Serbia

Prerequisite

No prerequisite

Objectives

Added value

ACCESSIBILITY

All our training courses are accessible to people with disabilities. Each training project will be the subject of a case study by our teams, in order to adapt the training program.

Program

Module 1: Understanding cultural codes in the Balkans

1. Interculturality, the key to success in international exchanges

  • Awareness of one's cultural background
  • Basics of effective intercultural management
  • Identify and overcome stereotypes

2. The essentials of Balkan culture

  • Identify the Balkan countries: Albania, Bosnia, Bulgaria, Croatia, Kosovo, Macedonia, Montenegro, Romania, Slovenia, Serbia
  • The ambiguities of a multi-ethnic and multi-religious society
  • The divide between regions
  • Historical heritage, the challenges of European integration
  • Reality and complexity of corrupt practices

3. Values ​​and behaviors in the Balkans

  • Specificities of the Balkans and characteristics by country
  • The decompartmentalization of public and private spheres
  • Relationship to work, relational, emotional on a daily basis
  • Ways of thinking specific to each country

4. Corporate life in the Balkans

  • Persistences of the Soviet organization
  • Mediterranean influences
  • Formalism and hierarchy
  • Role of the State and the administration

Module 2: Optimizing your professional action in the Balkans

1. Communicate effectively with Balkan nationals

  • The essential networks
  • Languages: practices and benchmarks
  • Non-verbal communication: beyond preconceived ideas
  • Direct and implicit communication

2. Adapt your methods to work effectively in the Balkans

  • Manage effectively: listen, support, step back
  • Master the temptation of conformism, establish your authority: know how to say no
  • Supporting productivity: empowering and valuing the individual
  • Managing conflicts: passions, intrigues and transience

3. Succeed in your meetings and negotiations with Balkan nationals

  • Meet the decision-makers
  • Support a close personal relationship
  • The importance of the written contract
  • Manage time and recovery

4. Final practical advice

  • Prudence, patience, humility
  • Social codes, gifts, business cards, dress
  • Delicate subjects: “Roma” population, communist era, corruption
  • Humor and sensitive subjects

Intra-company coursesDuration: to define
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