Step 1: E-learning

ADOPTING AN INTERCULTURAL APPROACH

• Specify your context and expectations
• Become aware of cultural filters
• Discover your cultural profile

Step 2: Group training session

Understanding Singaporean cultural codes

Discovering the cultural basics of Singapore

• A city-state in the heart of South East Asia
• Singapore, a bridge between East and West
• British, military and mercantile heritage
• A dynamic and attractive economy

Understanding Singaporean Values

• Relationship to the group, hierarchy and authority: harmony and coherence
• Conception of time and space: cycle and unity
• Identify private and public spheres
• Relationship to risk and uncertainty

Optimize your professional action with Singaporeans

Communicating with Singaporeans

• Develop active listening: deciphering “yes” and “no”
• The value of writing and the weight of non-verbal communication
• Preserve face and seek consensus
• Manage feedback

Adapting work methods

• Create connection and trust
• Understanding the Asian worldview: relationship to time, group, risk and uncertainty
• Local management styles: an ingrained sense of hierarchy
• Recruitment, retention, training

Conducting successful meetings and negotiations with Singaporeans

• Create impact, convince
• Negotiation: an art and a game
• Identification of decision makers
• The meaning of the contract and its implications

Adopting best practices

• Recognize key principles
• Avoid pitfalls, mistakes and misunderstandings
• Create a tailor-made action plan

Step 3: E-learning to go further

Explore Country Packs

Developing your knowledge of the country

• Cultural guidelines
• Business life
• Overview