Module 1 : Understanding cultural differences

1. Intercultural awareness, the key to success in international business

• Taking stock of one's own cultural baggage
• The basics of effective intercultural management
• Identifying and going beyond cultural stereotypes

2. Key aspects of New Zealand's culture

• An isolated island nation, Tangata Whenua: the "people of the land"
• Pakehan, Maoris,  migrants and Kiwis: a multi-ethnic population
• New Zealand's native and colonial heritage
• A nation at peace following the Treaty of Waitangi
• The social and political situation.  The economic environment
• The educational system

3. The impact of values and behaviour patterns on professional dealings and relationships

• Hospitality, politeness and courtesy
• The rejection of discrimination, a relatively fair parity between the sexes
• The impact of native culture
• Pride in one's identity
• Loyalty
• A unique sense of humour, composure and self-control
• Sport: both a key value and an outlet
• Responsiveness and resilience

4. The corporate world in New Zealand

• Reliability, discipline and punctuality: an outstanding workforce
• The prevalence of standards-based operating procedures
• Efficient and relatively informal working relationships
• The role of the state and the authorities

Module 2 : Succeeding in work with the New Zealanders

1. Effective communication with the New Zealanders

• The importance attached to greetings
• Body language and possible misunderstandings which may arise
• The importance of networking
• The specific characteristics of New Zealand English

2. Adapting your working methods

• Effective management: trust, frankness and competence
• Boosting performance: setting an example and giving praise when due
• Establishing your personal credibility: leadership, responsiveness and ingenuity
• Consulting before deciding
• Conflict resolution: humility, prudence and mediation
• Pitfalls to be avoided

3. Successful meetings and negotiations with the New Zealanders

• Building trust through contact and activities outside work time
• Honesty and precision
• Identifying decision-makers and power chains/power conflicts
• Identifying negotiation styles
• Time, priority and deadline management
• Understanding written contracts, their interpretation and implications
• Organising the post-negotiation phase

4. Final handy tips

• Caution, patience and humility
• Protocol and etiquette
• Social standards, gifts, business cards, dress code, etc
• Sensitive subjects: politics, history, religion
• Humour: a double-edged sword