Step 1: E-learning

ADOPTING AN INTERCULTURAL APPROACH

• Specify your context and expectations
• Become aware of cultural filters
• Discover your cultural profile

Step 2: Group training session

Understanding Japanese cultural codes

Discovering the cultural basics of Japan

• A densely populated archipelago
• A thousand-year-old empire proud of its history and civilization
• A social organization marked by secular order
• The changes in the mentalities of Japan in the 21^st century

Understanding Japanese values

• Fundamental values derived from Confucianism, Buddhism and Shintoism
• Honor and duty: integrating giri and saving face
• Follow the rules and respect hierarchy: rigor, patience and thoroughness
• Collective attitude: pooling individual wealth

Optimize your professional action with Japanese

Communicating with Japanese

• Take care of greetings: levels of ojigi, the rules of courtes
• Everything has its time: knowing what to talk about and when
• Solemn silences: the subtleties of oral communication
• Non-verbal and implicit communication: learn how to decipher the message

Adapting work methods

• Building trust: giving to receive
• The ambiguities of the Japanese salaryman
• Respect hierarchy, demonstrate prudence, patience and humility
• Effectively manage a project: the rigor of planning, the notion of Gemba (tangibility and precision of specifications), following-up and milestones, etc.

Conducting successful meetings and negotiations with Japanese

• The importance of inter-company networks
• Follow the protocol
• Nemawashi or Japanese-style concentration
• The Japanese contract or perpetual negotiation

Adopting best practices

• Recognize key principles
• Avoid pitfalls, mistakes and misunderstandings
• Create a tailor-made action plan

Step 3: E-learning to go further

Explore Country Packs

Developing your knowledge of the country

• Cultural guidelines
• Business life
• Overview