Step 1: E-learning

ADOPTING AN INTERCULTURAL APPROACH

• Specify your context and expectations
• Become aware of cultural filters
• Discover your cultural profile

Step 2: Group training session

Understanding Mexican cultural codes

Discovering the cultural basics of Mexico

• Mexico: the land of three cultures
• Historical influences and nationalist culture
• A class society: social and ethnic differences, the network
• Fatalism and the relationship to time through language

Understanding Mexican Values

• The Catholic religion, the Virgen de Guadalupe and festive traditions
• The family: well-defined roles (men and women), the mother a sacred monument
• The sense of hospitality and courtesy, the sweetness of life
• Pride and nationalism

Optimize your professional action with Mexicans

Communicating with Mexicans

• Be careful with your interlocutor: caution, tact and mutual respect
• Adapt your communication: formal or informal? Indirect or direct?
• Avoiding the pitfall of familiarity: practicing familiarity
• Expressing yourself in Spanish or English: what impact on the relationship?

Adapting work methods

• Trust and interpersonal relationships: the paternal role of the boss or leader
• Lead and decide firmly, without clashing
• Control, give positive feedback, value
• Manage conflicts fairly

Conducting successful meetings and negotiations with Mexicans

• The quality of relationships, trust and the network
• Status, decision making and time management
• Hacer rodeos or the subtle art of negotiation-seduction
• The meaning of commitment and the value of writing

Adopting best practices

• Recognize key principles
• Avoid pitfalls, mistakes and misunderstandings
• Create a tailor-made action plan

Step 3: E-learning to go further

Explore Country Packs

Developing your knowledge of the country

• Cultural guidelines
• Business life
• Overview