Step 1: E-learning

ADOPTING AN INTERCULTURAL APPROACH

• Specify your context and expectations
• Becoming aware of cultural filters
• Discover your cultural profile

Step 2: Group training session

Understanding South African Cultural Codes

Discovering the cultural basics of South Africa

• Independence, apartheid and “pigmentocracy”
• “Truth and Reconciliation”: The Search for “Interracial” Peace
• The 7 Pillars of Black Economic Empowerment
• “BlackDiamonds”, the new social classes

Understanding South African Values

• Family as a social fabric, multiple social distinctions
• The impact of Christian religions, a moderate tribal influence
• The cycle of time and its regional variations
• Self-control and conflict avoidance

Optimizing your professional action with South Africans

Communicate effectively

• Establishing and maintaining dialogue: greetings and small talk
• Personalize relationships, understand differences according to environments
• Deciphering the unsaid
• English, Afrikaans and Zulu: some South African expressions

Adapting work methods

• The keys to effective management: fairness, equity, flexibility
• Maintaining performance: “khuba” and remuneration
• Responsibilities and decision-making
• Motivate, delegate, give feedback, value, manage conflicts

Conducting successful meetings and negotiations

• An approach that is both Anglo-Saxon and African
• Identify decision-makers, manage administrative burdens
• Managing time and deadlines
• Understanding the meaning of the contract and its implications

Adopting best practices

• Recognize key principles
• Avoid pitfalls, mistakes and misunderstandings
• Create a tailor-made action plan

Step 3: E-learning to go further

Explore Country Packs

Developing your knowledge of the country

• Cultural guidelines
• Business life
• Overview