Intercultural training: Working with Bosnia-Herzegovina

Summary

Target audience

Company managers and staff working and dealing with the Bosnians

Prerequisite

No prerequisite

Objectives

The aim of this seminar is to significantly improve the participants’ effectiveness in their professional relationships with the Bosnians, enabling them to be operational right from the start.

At the end of this training, participants will have acquired insights and techniques to:

Be aware of their own cultural baggage
Fully understand Bosnian context and culture
Analyse possible situations in which misunderstandings may arise and identify ways of communicating
Reduce stress and misunderstandings
Decipher and understand Bosnian decision-making and negotiation processes

Added value

Conducted by an intercultural expert consultant
Decoding the Nomad’ Profiler
Alternating theory and practical exercises
Access to Digital Learning for 1 year
Sharing best practices and personalized action plan

ACCESSIBILITY

All our training courses are accessible to people with disabilities. Each training project will be the subject of a case study by our teams, in order to adapt the training program.

Program

Module 1 : Understanding cultural differences

1. Intercultural awareness : the key to success in international business

Taking stock of one's own cultural baggage
The basics of effective intercultural management
Identifying and going beyond cultural stereotypes

2. Key aspects of Bosnian culture

A crossroads of numerous civilisations: Roman, Slavic and Turkish heritage
From the Austro-Hungarian empire to Yugoslavia
Tito’s government
The long and painful road to democracy
A complex multiethnic and multi-confessional society
A delicate economic situation

3. The impact of values and behaviour patterns on professional dealings and relationships

A strong attachment to origins and the notion of the national soil
A male-dominated and family-oriented society
A significant collective position
Hospitality, sociability and curiosity: "a smile can unlock the golden door"
Passions and emotions

4. The Bosnian corporate world

Organisational and working methods inherited from the communist era
Privileges and favouritism
The State, the unions and bureaucracy
Professional relationships

Module 2 : Succeeding in work with the Bosnians

1. Effective communication with the Bosnians

An explicit and friendly communication style
The importance of networks
The spoken language: pitfalls to be avoided
Serb, Bosnian or Croat: the importance of language

2. Adapting your working methods

Effective management: informing, involving and listening
Building trust and confidence: reliability and leadership. Leading by example
Using praise, flattery and respect to boost performance
Encouraging dynamism: the importance of relationships outside work
Pitfalls to be avoided

3. Successful meetings and negotiations with the Bosnians

Relationship building
Identifying decision-makers
Anticipating obstacles: consultation and compromise
Time, priority and deadline management
Understanding written contracts, their interpretation and implications
Organising the post-negotiation phase

4. Final handy tips

Caution, patience and humility
Protocol and etiquette
Social standards, gifts, business cards, dress code, etc
Sensitive subjects: politics, history, religion
Humour: a double-edged sword

Download program Working with Bosnia-Herzegovina

Intra-company coursesDuration: to define
Interested in customizing this training to your needs ? Contact us.

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Our expertises

Countries and Regions

Deciphering cultural codes of 100+ countries or regions to understand behaviors and optimize one' s professional action

Intercultural Management

Adapting work methods to cultural differences, optimizing remote work, becoming a Global Leader, managing internationally, leading a multicultural project team

Intercultural Communication

Optimizing written and oral, verbal and non-verbal intercultural communication, face to face or remotely, succeeding in international meetings, presentations, negotiations

International Mobility

Preparing for expatriation or return from expatriation to successfully integrate professionally and personally

DEI

Managing diversity and inclusion issues in the company, integrating best practices in management, recruitment, processes and HR tools

Working with Bosnia-Herzegovina